Questions we get asked a lot
1How far ahead do I have to book my move?
About a week. 5-7 days is sufficient. If you have an emergency situation, call us and let us know as soon as possible.
2What time of day will you move my things?
We do morning pickups at any time you specify between 7 and 10. Afternoon pickups need a window of 2 hours. If you book us at 2, you can expect us between 2 and 4, depending on traffic and any complications encountered earlier in the day.
3Do I have to leave a deposit?
No. In our efforts to promote trust between our company and our customers, we don’t currently require a deposit when you hire us. We would appreciate, however, 48 hours notice if your plans change.
4Can I change the delivery schedule or route?
Please notify us in advance of moving day if you need to change something or add an extra stop. We don’t want to be late for our next client!
5Can you give me a ride to the destination?
We’re sorry. Regulations won’t allow us to carry anyone other than Dyno employees on our truck.
6Do I really need to empty all those drawers?
Yes. Your furniture must be empty when we move it. Trying to move a full dresser or cabinet will result in damage to the furniture, the items inside, and might lead to injury. All of your posessions should be safely packed in boxes, so we can tape your drawers and doors shut and cover your furniture with protective blankets.
7How do I pay?
We accept Visa, MasterCard, Discover, and cash. We cannot accept a credit card without the cardholder being present to sign the bill of lading at the first location, and the total bill at the destination. Sorry, we can’t make exceptions. No checks can be accepted.
8My building requires insurance, can you provide it?
Yes. Your relocation consultant will arrange to contact your building operators and make sure that all required documents are provided.
9Can I tip my movers?
Yes, but only if you want to. A gratuity is always appreciated, but never required.
10What is included in my fee?
- We will protect furniture and other fragile items with moving blankets. - We will Disassemble and reassemble any items that require it. - You get the use of our truck and all moving tools (dollies, carts, etc.) - Sales tax
11What is NOT included?
We pride ourselves on our “no surprises” policy. Your relocation consultant will help you plan your move, and tell you about the boxes we make available to you at a fee. You will be responsible for any tolls incurred in transit, and for any parking tickets incurred if there is no available legal parking at an of the locations where we are moving your items. We will do our absolute best to avoid tickets.
12Do you provide packing services?
Yes. If you want us to pack your possessions, please let your relocation consultant know when booking. If you need last minute assistance, please try to give us 12 hours notice so we can get you the help you need.